Stage 6 · Track & follow up
Track outcome and resolve issues
Responsible: Employer (HR / finance) Last reviewed 14 Nov 2026
Effective from 1 Jan 2026
Guidance only — not official HRD Corp advice. Confirm current requirements in the official HRD Corp portal before acting.
Track claim outcome
Record whether the claim was approved, partially approved or rejected, and the amount reimbursed.
Handle queries or rejection
Read the reason carefully, gather the missing information and respond through the official channel.
Keep records for audit and planning
Keep the final documents together with the training record. Use what you learned to plan next year's training calendar and levy utilisation.
Common issues
- Not recording partial approvals.
- Losing documents needed for later audits.